Privacy Policy

1. Introduction

At PIQ Tech Academy, operated by Nordiso (Nordic IT Solutions), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using our platform, you agree to the collection and use of information in accordance with this policy. This policy complies with the EU General Data Protection Regulation (GDPR) and Finnish data protection laws.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name, email address, and phone number
• Account credentials (username and password)
• Profile information and photo
• Payment and billing information
• Communications with us

2.2 Usage Information

We automatically collect certain information about your device and how you interact with our platform:

• Course enrollment and progress data
• Quiz and assessment results
• Browser type and version
• IP address and device information
• Pages visited and time spent on the platform
• Clickstream data and navigation patterns

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content. You can control cookies through your browser settings.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our platform and courses
• Process your enrollments and payments
• Send you course updates, certificates, and important notifications
• Respond to your inquiries and provide customer support
• Personalize your learning experience and recommend courses
• Monitor and analyze platform usage and trends
• Detect, prevent, and address technical issues and fraud
• Send you marketing communications (with your consent)
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 With Instructors

When you enroll in a course, we share your name, email, and progress information with the course instructor to facilitate your learning experience.

4.2 With Service Providers

We work with third-party service providers who help us operate our platform, including payment processors, hosting providers, and analytics services. These providers have access to your information only to perform specific tasks on our behalf.

4.3 For Legal Reasons

We may disclose your information if required by law or in response to valid legal requests, such as court orders or subpoenas.

4.4 Business Transfers

If PIQ Tech Academy or Nordiso (Nordic IT Solutions) is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure password hashing using industry-standard algorithms
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure payment processing through trusted providers

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Data Portability: Request your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Object: Object to certain processing of your information

To exercise these rights, please contact us at info@piq.fi. As the data controller, Nordiso (Nordic IT Solutions) will respond to your request within 30 days as required by GDPR.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you close your account, we will delete or anonymize your information within a reasonable timeframe, except where we are required to retain it by law. Under Finnish law and GDPR, Nordiso maintains data retention policies that balance service needs with your privacy rights.

8. Children's Privacy

Our platform is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so we can delete it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. As Nordiso (Nordic IT Solutions) is based in Finland, an EU member state, we comply with GDPR requirements for international data transfers. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

10. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information to them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Your Consent

By using our platform, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.